Shipping Information
General shipping
– All products are made in Vietnam.
– Orders made and ship Monday-Saturday.
– Some items may ship separately.
When will i get my stuff?
Production time:
- Aquarium Driftwood: 3-5 business days
- Aquarium Rocks: 5-7 business days
Shipping time:
- All products: 5 to 10 business days
Shipping Fee:
- Singapore, United States : Free Shipping .
- Europe, United Kingdom : 29 $ .
- Canada, Australia : 39 $ .
Note: Shipping time can take from 21 to 25 business days, the tracking is normal that there might not be timely updated of your parcel therefore please wait patiently.
Tracking
When available, we will send you a tracking number with the confirmation email so that you can track the package online.
Shipping multiple orders
Multiple orders placed on the same day cannot be combined.
Shipping to multiple locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Address changes
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.
Customs charges and delays
Some countries may require import tax, duties and customs fees for the imports. These charges, if applicable, are determined and charged by the Customs office of your country. Paying these charges is your responsibility. There might also be delays in delivery times due to customs checks which is out of our control. For more information, please contact your local Customs office.